Ability Advocates Australia is partnering with Inner West Council to recruit Administration Trainees within Customer Service, Records or Governance teams as part of the Inclusive Traineeship Program 2026.

This is a paid traineeship for people with disability who would like to build confidence in communication focused office roles, with structured support.

About the Inclusive Traineeship Program

The program combines:

• Paid employment

• Formal training

• Supported onboarding

• Gradual skill development

• Ongoing professional support

About This Role – Customer & Governance Services

These roles involve interaction with customers or internal stakeholders, supported by:

• Clear scripts and procedures

• Escalation pathways

• Team supervision

The environment may be busy at times but is well structured.

Key Responsibilities

Depending on the team, you may:

• Respond to enquiries (phone, email or in person)

• Manage documents and records

• Track requests and correspondence

• Update systems accurately

• Escalate complex matters appropriately

This Role May Suit You If You:

• Like helping people or problem solving

• Want to build communication confidence

• Are comfortable learning scripted responses

• Prefer having clear guidance and support